As Syscon continues to expand its horizon in various domains of services, we would like our offerings to be simple and well understood by our patrons. We hope the FAQs below will help answer most of the doubts you may have.
In measurement technology and metrology, calibration is the comparison of measurement values delivered by a device under test with those of a calibration standard of known accuracy. Such a standard could be another measurement device of known accuracy, a device generating the quantity to be measured such as a voltage, a sound tone,Pressure, Flow etc ...
Having instruments that are calibrated ensures quality output products. Out of tolerance (OOT) instruments tend to give wrong readings resulting in unnecessary back jobs and process failures. Bad or low quality products would pass as good ones resulting in warranty costs, and good products as non-conformance to quality ones, resulting to unnecessary reworks. So basically, calibration is all about producing high quality which is equals to money.
Laboratory Accreditation is a formal recognition of competent laboratories such as Syscon Laboratory, which underlines the value of service provided to the customer. It is a testimony that our laboratory staff and quality management system has been audited and routinely participates in proficiency trials to prove that we are carrying out calibration to the highest standard.
We have been accredited by National Accreditation Board for Testing and Calibration Laboratories (NABL) for our calibration services only. The accreditation is in accordance with internationally accepted standard ISO/IEC : 17025 for various mechanical parameters such as Pressure, Torque and Dimension. (see our Accreditation Certificate).
ISO IEC : 17025 is one of the most popular quality standards for all calibration and testing laboratories, worldwide. All measurements and decisions should be based on accurate, repeatable, verifiable, cost effective, timely, and believable measurements, opinions, and recommendations. ISO :17025 helps assures this happens first time, every time, and on-time. Without these assurances, the data, opinion, and recommendations are immediately suspect, questionable, risky, and of greatly reduced value and usability. In other words, having ISO :17025 accreditation enhances customer confidence in accepting calibration reports issued by our calibration centre.
ISO : 9000 Certification is on Quality System Management only whereas the NABL Accreditation provides formal recognition of technical competence of the laboratories, thus providing a ready means for customers to find reliable testing and calibration services in order to meet their demands as well as the Quality system.
Accreditation is a higher level activity than system certification.
Even though a laboratory is ISO :9000 certified, it tells you nothing about its technical competence or its ability to provide reliable and accurate test data that will be accepted by you, your customers or trading partners.
On the other hand, laboratory accreditation against the standard ISO/IEC :17025 covers the quality management elements of ISO 9000. So laboratory accreditation, which is based on ISO/IEC :17025 is a measure of both technical competence and quality management and is the most appropriate process rather than quality ISO : 9000 certification.
Yes we do offer a wide ambit of calibration services related to Force, Pressure & Vacuum, Dimension, Torque and Flow, which are outside the accredited scope of NABL accreditation. You can see here a complete list of equipments that we calibrate.
For the calibration falling within the accredited scope, Syscon issues a certificate carrying the NABL logo, the sole accreditation body in India for ISO 17025. This certificate will be acceptable nationally and internationally.
For the calibration falling within the accredited scope, Syscon issues a certificate carrying the NABL logo, the sole accreditation body in India for ISO 17025. This certificate will be acceptable nationally and internationally.
For the calibration service done outside the NABL accredited scope, Syscon issues certificates without the NABL logo. There is a monetary difference between the two kind of certificates.
The customer must select the frequency of calibration for their equipment or we can provide one without any recommended cycle. The cycle should be based on the instruments accuracy, sensitivity, usage, environment and the risks involved with its use. Only the customer can evaluate all these factors wisely.
Our standard turnaround is 7 working days, but that is subject to change in accordance with the volume of work. You can call our marketing personnel for more information.
Syscon has a policy of collecting full payment in advance for all calibration services. For repair and maintenance service, the customer must send payment to Syscon on receiving the Proforma Invoice. Calibration Certificate will be issued only after the full payment is received.
We do require a purchase order for an onsite calibration prior to the technician coming to your facility. For a service carried out at Syscon, the work can start without a purchase order, but prior to billing, we will require a formal purchase order from the customer